Dynamic Customer Service Representative Opportunity!

  • 20 Jun 2014 9:42 AM
    Message # 3013581

    Dynamic opportunity available for a Customer Service Representative with N. Glantz & Son at our Atlanta-area location!

    This role is key to the success of our branches and company overall, providing exceptional customer service, accurate order processing, and valuable sales support. 

    Turn your Customer Service experience into a career! 

    With N. Glantz & Son, you will be on the road to exciting professional challenges and opportunities!  In operation since 1906, we are a national distributor for the sign industry with a reputation for providing exceptional service that is second to none. We offer a competitive salary, excellent benefits, and a rewarding work environment. EOE


    Primary Job Summary 

    Our Customer Service Representatives provide exceptional service in-person and by phone. They receive and process orders, process payments, answer questions, resolve issues, quote prices and delivery specifications, and assist the outside sales function of the branch.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    • Speaks with customers by phone and in-person to provide exceptional customer service and assistance.
    • Receives customer orders for products and verifies availability and delivery method or additional services including placing orders with vendors.
    • Completes order processing by entering orders into inventory software system. Fills out order transaction, determines charges for services requested, prepares change of address records, and issues discontinuance orders.
    • Reviews inventory reports, creates PDSC records, and research reporting variance issues and exceptions to determine causes and solutions.
    • Solicits sale of new or additional products and assists outside sales team in generating customer quotes.
    • Performs light clerical/administrative support, including processing checks, filing, and other administrative tasks in support of branch manager and assistant manager.
    • Explains company policies concerning billing, COD's, or services rendered, referring complaints of service failures to manager for investigation.

    Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

    • High school diploma or general education degree (GED); or 1 – 3 years of related customer service experience and/or training; or equivalent combination of education and experience.
    • 2+ years customer service experience preferred; light office administrative experience a plus. Experience in sign industry preferred, or in a related wholesale distribution environment.
    • Knowledge of Trend Inventory software preferred; Microsoft Office Excel, Word, and Outlook.
    • Ability to occasionally use cutting tools such as a utility knife, circular saw, and router. May be required to back up or fill in for other branch positions when staff is short-handed.
    • Strong customer service, problem solving, and interpersonal communication skills.
    • Professionalism, dependability, and punctuality.                                          
    • Strong verbal and written communication skills.
    • Ability to effectively and professionally present information one-on-one and in small groups with customers.        
    • Ability to add and subtract two digit numbers and to multiply and divide, count money and make change using units of American money and weight measurements, volume, and distance.

    To Apply:

    Submit resumes via email to CorpHR@nglantz.com or fax to (502) 271-5501.

    Or Follow Link to Career Builder Posting

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